We want you to enjoy your purchase at Estrella Ropa. If something is not as you expected, don't worry: in most cases we can find a quick solution without the need to return the order. We explain what to do.

Step 1: Write to us and mention your order number

The first thing we ask you to do is send us an email to support@estrellaropa.es indicating your order number. This way we can locate your purchase immediately and help you in a faster and more personalized way.

We respond in less than 24 hours in 9 out of 10 cases.

Do you have questions about sizes?

If you are not sure which size to choose or you think the garment does not fit you as you expected, contact our customer service. We will advise you and, if necessary, we will look for the best alternative together.

Have you received a product with a quality defect?

We are very sorry that this happens. To be able to help you as soon as possible, we ask you to:

1. Send us an email to support@estrellaropa.es with your order number.
2. Attach one or more photographs where the problem is clearly visible, if possible as soon as possible after receipt.

With the photos we can assess the situation quickly and propose a suitable solution in the shortest time possible.

Your right of withdrawal

In addition to all the above, you have a right of withdrawal in accordance with current European and Spanish regulations, including the modifications applicable from June 19, 2026.

Keep the following in mind:

• You have 14 calendar days to exercise your right of withdrawal, starting from the delivery of the order.
• The period only starts to count when the order has been delivered. You can check it with your tracking code: the right of withdrawal is activated when the shipping status is listed as "Delivered" (Delivered).
• Until the package is listed as delivered, it is not possible to exercise the right of withdrawal.
• In case of withdrawal, the return costs are borne by the customer.
• The items must be returned with all their original labels.

How to return your order?

1. Communicate your decision by clicking the withdrawal button on our website. If you prefer, you can also write to us at support@estrellaropa.es indicating your order number.
2. Do not send the package before notifying us of your withdrawal, so that we can correctly register your return.
3. Send the package within a maximum period of 14 calendar days from when you notified us of your decision, to the following address:

Liu Changxing

Freight Elevator 2, 3rd Floor, Building D, Aidema E-Commerce Park,

No. 409 Suxi Avenue, Suxi Town

Yiwu, Zhejiang, 322000

China

1. Include your order number in the package and keep the proof of shipment and the return tracking number.

Given that the return address is in China, we recommend choosing a shipping service with international tracking.

Refund

Once your return has been received and inspected, we will refund the corresponding amount by the same payment method you used for the purchase, within a maximum period of 14 calendar days